How to sign in and review and manage your account

Your can log in using the https://www.cbbca.ca/account/login (from the main menu - Login) or using the View order link in an order email. If they log in using the sign in link, the link changes to Account.

If you use the order email link, a new tab or window opens where they can log into their account and view their order.

Reviewing account information

After logging into your site, you can review your account information by clicking Account in the site's navigation. A menu opens on the right where you can select one of the following:

  • Memberships - View and manage their memberships

  • Orders - View their orders and donations

  • Subscriptions - View and manage your subscriptions

  • Payment - View and update your billing information

  • Address - View and update shipping addresses for future one-time orders. To change the shipping address for subscriptions, your must cancel the subscription and resubscribe using different shipping details.

  • Profile - View and update your name, password, or email address

How to change your account email addresses

You can change your email address when logged into their account. It’s not possible for CBBCA to change the account email address for a customer.

You can your account email address as follows:

  1. Click Login from the main menu (https://www.cbbca.ca/account/login ) in to log into your account.

  2. Click Account Setting Button, then click Profile.

  3. Click your current email address.

  4. In the New field, enter the new email address. 

  5. In the Confirm new field, enter the new email address again.

  6. Click Save.

  7. Watch for an email to verify the change to your new email address. Click Verify email in the message to complete the process.

The verification email is valid for 48 hours. If your customer needs more time to verify their email address, they can return to the Email panel and click Resend verification email.